Warranty Policy

1. SCOPE WARRANTY

Apply to

1.1 All customers using Daikin air conditioners, directly or indirectly supplied by Daikin Air conditioning (Vietnam) Joint Stock Company (hereafter refer to as Daikin) and

1.2 Air conditioner Daikin products do not exceed 24 months from manufacturing date.

2. WARRANTY PERIOD - GENERAL

2.1 Warranty period of air conditioner is 12 months from the installation date, installation date refer from the date of warranty activation.

2.2 If does not have information about the installation date, warranty period of air conditioner is 12 months from the VAT invoice date

2.3 If does not have information about the installation date and VAT invoice date, warranty period of air conditioner is 12 months from the delivery date of Daikin warehouse.

3. WARRANTY PERIOD - COMPRESSOR

3.1 A hermetically sealed compressor originally contained in Products VRV, Packaged, Sky Air, Room Air, Multi shall be warranted for an five (5) years period from the date when starting warranty period in Article 2 above.

4. OUT OF SCOPE WARRANTY

Warranty will be not valid if product has one of below condition.

4.1 The warranty period has expried

4.2 Defects or damages result from or are caused by the use of any part other than a genuine Daikin part.

4.3 Defects or damages are due to the modification, alteration or change in design or function of original Daikin Product without the confirmation from Daikin Factory.

4.4 Defects or damages are due to accident, flood, fire, disasters or insects, reptiles and foreign material entering the equipment.

4.5 Defects or damages are due to product is installed, maintained, operated or used other do not comply with the instruction manual provided by Daikin.

4.6 Defects or damages are due to product is supplied improper voltage. Or there is an electricity surges or decreases or other incidents in electricity supply.

4.7 Product is repaired or replaced by someone other than an Daikin service Center or Daikin Authorised service Dealers.

4.8 Product is imported from others country and is not supplied by Daikin Air conditioning (Vietnam) Joint Stock Company.

5. CONTACT DAIKIN VIETNAM

5.1 Daikin Customer Service Center:
National toll-free number are 1800 6777 and 1800 1577

5.2 Daikin Website
www.daikin.com.vn

5.3 Check Product warranty activation information: www.18006777.com.vn

6. REGISTER WARRANTY

In order to fully get the warranty benefit, customer have to request warranty registration as soon as your product is installed in one of the following methods below

SMS's successful warranty activation will be sent to customer's phone from Daikin System right after the products is activated completely.

6.1 Daikin Membership Card

  • Installers who have Daikin Membership Card will activate warranty for customers by the application on smart-phone during product installation.

6.2 Daikin Website

  • Dealers who directly sale to end-users will activate warranty for customer by Daikin website: www.18006777.com.vn

6.3 Daikin Hot Line

  • Customer contact Daikin Hotline (18006777 or 18001577), provide necessary information, model serial of product and VAT invoice (scan file only), Daikin operator will activate warranty for customer.

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